Privacy Policy

Effective Date: February 26, 2026

Alternative Car Care (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.alternativecarcare.com, use our services, or interact with us online, in person, or via SMS, phone, or email.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you interact with our website or services, you may provide:

• Name
• Email address
• Phone number
• Mailing address
• Vehicle information (VIN, make, model, mileage)
• Appointment and service history
• Payment information (processed securely by third-party providers)
• Any information you submit through forms, chat, or communications

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referring website
• Location data (approximate)

This information helps us improve website performance and user experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and usage
• Remember user preferences
• Deliver relevant advertisements

You can disable cookies through your browser settings.

How We Use Your Information

We use collected information to:

• Provide automotive services
• Schedule and manage appointments
• Communicate service updates
• Respond to inquiries
• Send service reminders
• Provide customer support
• Improve our website and services
• Send marketing communications (with consent)
• Comply with legal obligations

SMS and Email Communications

By providing your phone number or email, you consent to receive:

• Appointment confirmations
• Service reminders
• Service updates
• Customer support communications
• Promotional offers (optional)

You may opt out at any time:

SMS: Reply STOP
Email: Click unsubscribe link

Message and data rates may apply.

How We Share Your Information

We do not sell your personal information.

We may share information with trusted third parties, including:

• Payment processors
• Website hosting providers
• Marketing platforms
• Analytics providers (such as Google Analytics)
• SMS communication providers
• Service management software providers

These providers are required to protect your information.

We may also disclose information if required by law.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no system can guarantee complete security.

Third-Party Services

Our website may use third-party services such as:

• Google Analytics
• Google Ads
• Facebook Ads
• SMS platforms
• Payment processors

These third parties have their own privacy policies.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your information
• Opt out of marketing communications

To exercise your rights, contact us using the information here.